SUMMARY
As an operations manager and web designer, I possess advanced knowledge in website development, digital marketing, and automation. My career has been a blend of technical roles and creative projects, where I have designed user-centric websites, implemented SEO strategies, and restored hacked websites. I have also contributed to enhancing customer engagement through digital tools like CRM systems and Bulk SMS systems. Currently, I am eager to transition into IT support, where I can leverage my problem-solving skills and experience with diverse technical systems to enhance organizational integrity and system efficiency.
EXPERIENCE
Mar 2024 - Oct | Nairobi, Kenya
Operations Manager
46 Rooftop Fitness Hub
Website Development: Designed and maintained user-centric WordPress websites using Elementor and related plugins.
SEO Optimization: Implemented SEO strategies, leveraging tools like Google Analytics and AI for content creation, leading to improved website visibility and local engagement.
CRM Integration: Successfully integrated HubSpot CRM to streamline client interactions and improve service efficiency.
Lead Generation Automation: Utilized web scraping and Bulk SMS systems to increase client engagement and conversion rates.
Google Business Profile Optimization: Enhanced visibility for local search terms like “Gym near Gitanga Road”, improving foot traffic and brand recognition.
Aug 2020 - Present | Nairobi, Kenya
Web Designer
Tuchopini Agency
Website Design & Maintenance: Developed modern, responsive websites using WordPress and Elementor, optimizing them for SEO.
Content Automation: Implemented automation scripts to publish hundreds of articles on a WordPress website automatically, boosting website efficiency.
Website Recovery: Successfully retrieved hacked WordPress websites by using FTP and modifying the .htaccess file to restore website functionality.
Jan 2024 - Present | Nairobi, Kenya
Systems Development and Support
Hearts of Love Africa
Spearheaded the development and maintenance of software solutions aimed at streamlining internal processes and supporting business functions across various departments.
Collaborated closely with key stakeholders to assess business requirements and align them with efficient IT solutions that drive organizational growth and improve overall productivity.
Acted as the Mindset Change Ambassador, delivering technical training on IT systems and coding skills to internal staff and beneficiaries, empowering them to adopt digital tools and enhancing job prospects.
Managed and continuously updated the organization’s website using WordPress, ensuring its functionality, relevance, and optimization through SEO practices to maintain a strong online presence.
Led the integration of office suite solutions to enhance collaboration and improve operational efficiency, ensuring seamless communication and workflow within the team.
EDUCATION
Sep 2014 - Jul 2021
Bachelor of Science (B.Sc.) in Electrical and Electronics Engineering
Kenyatta University, Nairobi, Kenya
I graduated with a Bachelor of Science in Electrical and Electronics Engineering from Kenyatta University, where I gained a solid foundation in electrical systems, power distribution, and electronics. The course emphasized both theoretical knowledge and hands-on experience, allowing me to apply engineering principles to real-world challenges. Key areas of focus included digital systems, circuit design, and electrical installations, preparing me for technical roles in various industries.
Jun 2022 - Nov 2022
Software Engineering Certificate
Moringa School
After completing my engineering degree, I pursued a Software Engineering Certificate from Moringa School, where I developed a deep understanding of modern web development, including front-end and back-end technologies such as JavaScript, React.js, and APIs. This certification provided me with the skills necessary to transition into software development and IT support, expanding my technical expertise beyond engineering.
Year of Graduation: 2013
Kenya Certificate of Secondary Education (K.C.S.E.)
Maranda High, Bondo, Kenya
I graduated with a Bachelor of Science in Electrical and Electronics Engineering from Kenyatta University, where I gained a solid foundation in electrical systems, power distribution, and electronics. The course emphasized both theoretical knowledge and hands-on experience, allowing me to apply engineering principles to real-world challenges. Key areas of focus included digital systems, circuit design, and electrical installations, preparing me for technical roles in various industries.